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PROJECTS 04

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Introduction

A leading provider of data-driven solutions for the social housing sector, committed to being the unrivalled source of housing data and insight and the leading provider of business intelligence services, engaged Evance Consulting to enhance their technological offerings and streamline operations. From May 2022 to March 2023, Evance Consulting provided strategic business analysis, change management, and project management consultancy, playing a pivotal role in several high-impact projects.

The Challenge

Client Need

  • Secure a contract with a leading London-based Housing Association through a compelling bid response.

  • Plan and manage customer migration for improved operational efficiency.

  • Enhance it's inspection management platform, a solution for real-time instant inspection reporting.

  • Develop a strategic technology roadmap for the next decade.

  • Deploy it's inspection management platform as the preferred inspection solution to Housing Associations to improve service delivery and tenant and customer engagement.

The Obstacles

  • Creating a bid response that thoroughly understood and met the complex business requirements of a London-based housing association.

  • Outlining a detailed technology roadmap requiring significant capital investment and precise planning.

  • Streamlining and documenting business processes for the development it's inspection management platform. 

  • Effectively managing the migration of customer data from version 2.0 to 3.0 of the inspection management platform without disrupting service.

  • Ensuring the updated version of platform met the high expectations of Housing Association clients and its customers.

Client's Initial State

  • Limited success in developing bid responses that aligned with complex client requirements.

  • Faced challenges in managing the full lifecycle of technology projects, from planning to deployment.

  • Difficulty in planning and executing a seamless customer migration.

  • Needed support in developing and documenting requirements for it's inspection management platform.

  • Struggled to outline a long-term technology strategy with detailed product roadmaps.

Our Solution

Evance Consulting brought a strategic and collaborative approach to tackle the organisation's challenges. Here’s what we did

Inspection Management Platform Product Development and Implementation

  • Took ownership of business processes, acting as the subject matter expert to simplify and prioritise requirements.

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  • Translated and documented requirements into detailed technical/functional specifications.

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  • Liaised with system developers to ensure quality deliverables and timely project progression.

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  • Supported the product team in developing a new moisture detection solution and launching it within seven weeks.

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  • Prepared business communications, including presentations and reports, to maintain clear and consistent stakeholder engagement.

Change and Project Management Analysis and Planning

  • Conducted a thorough gap analysis to evaluate how well the proposed solutions met new client needs.

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  • Facilitated customer clarification meetings to ensure a deep understanding of requirements.

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  • Collaborated with the CTO and product manager to craft a detailed and compelling proposal.

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  • Planned and managed the migration project for 54 customers, involving phases for each stage of migration and onboarding.

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  • Created a structured approach to identify resource requirements, track dates, and ensure a smooth transition.

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  • Provided ongoing support and troubleshooting to maintain service continuity during the migration.

Technology Roadmap Development

  • Co-developed a comprehensive 2-year technology roadmap with a planned capital investment of £1.2 million.

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  • Created content for 12 workstreams, including detailed product roadmaps and capability enhancements.

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  • Provided the organisation with a clear vision and structured plan to enhance its technology portfolio.

Inspection Management Platform Implementation Consultancy

  • Managed the entire project lifecycle from client scoping and project planning to process redesign, UAT testing, and user training.

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  • Ensured alignment with client expectations at every phase through a highly collaborative approach.

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  • Successfully deployed the mobile app and web portal, significantly enhancing Housing Association's operational efficiency and customer service capabilities. 

The Outcome

  • Strategic Technology Roadmap - The roadmap provided organisation with a clear vision and structured plan for a £1.2 million technology investment over two years, supporting long-term business goals.

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  • Successful Customer Migration - Planned and executed the migration for 54 customers, ensuring minimal disruption and improved data management.

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  • Efficient Photobook Development -  Streamlined the development of inspection management platform, ensuring real-time instant inspection reporting, and supported the launch of new features like moisture detection.

Business Meeting

Conclusion

Evance Consulting’s engagement with a leading provider of data-driven solutions for the social housing sector exemplifies our consultancy’s strength in delivering complex projects that fuse strategic oversight with tangible technological solutions. Our work has not only supported the organisation's immediate project needs but also laid down a roadmap for ongoing innovation and improvement.

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Are you ready to transform your organisation’s technological capabilities and streamline operations? Contact us today to discover how we can help you achieve your business goals through innovative solutions and expert change management.

Customised Change and Transformation Plan

​Transform Digitally, Transform Smartly

Fixed day rate OIR35

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Power in Numbers

54

Customers migrated to the new web and app-based inspection management platform.

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Weeks from conception to launch for a working prototype of a new moisture detection app, ready for pilot group testing.

3

Diverse strategic projects, planned and delivered successfully.

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