
A Unified Solution for a Leading UK Housing Association
The project involved Evance Consulting, in partnership with Rainmaker Solution, transforming a Leading UK Housing Association's operations by consolidating three outdated housing management systems into a unified, efficient, and user-friendly HMS, significantly enhancing overall efficiency and stakeholder satisfaction.
The Challenge
Managing multiple outdated systems is a significant challenge for any organisation, especially at one of the UK's biggest housing associations. They struggled with three fragmented Housing Management Systems (HMS) inherited from legacy organisations, which hampered their efficiency and service delivery.
The Client's Needs
The Housing Association needed to:
Replace three legacy HMS with a single, unified system.
Ensure seamless data migration and integration.
Minimise disruption to ongoing operations.
Enhance operational efficiency and user satisfaction.
Obstacles and Problems
The Association faced several obstacles:
Integrating three distinct and outdated systems.
Ensuring data accuracy during the migration process.
Aligning multiple stakeholders with varied expectations and needs.
Previous internal attempts at integration lacked a comprehensive approach and failed to deliver results.
Previous Attempts
Before engaging us, the Housing Association had:
Made internal efforts to integrate the systems, but faced technical complexities and resource limitations.
Engaged with various vendors, but found their solutions incomplete or misaligned with their specific needs
Our Solution
Evance Consulting, in partnership with a Digital and Strategy Transformation Consultancy, stepped in to provide a comprehensive and effective solution.
Here’s how we helped the Housing Association overcome their challenges
Programme Reset and Redesign - Conducted a high-level user research exercise and a gap analysis to assess the organisation’s user needs and NEC Housing's capabilities. Implemented a programme reset, restructuring into five distinct workstreams: User Requirements, Design & Build, Migration, Testing, and Organisational Change.
Strategic Analysis and Planning - Developed a clear strategy focusing on reengineering business processes and integrating systems. Established a new governance model that reflected the business change at the programme’s core
Collaborative Solution Development: Facilitated Solution Design Workshops with NEC and key stakeholders to ensure the new HMS matched the organisation’s needs. Created a user-centred approach, aligning the UR team with the design and build team to finalise requirements.
Enhanced Governance and Stakeholder Engagement: Reinvigorated relationships with suppliers and re-engaged the wider business to focus on the right areas of the programme. Maintained continuous alignment and transparency throughout the project.
The outcome
Unified three legacy systems into one streamlined HMS, improving workflow and user satisfaction.
Increased stakeholder satisfaction due to continuous engagement and support.
Maintained continuous alignment and transparency throughout the project.
Enhanced programme management and fostered collaboration among teams, legacy system owners, and landlords, ensuring cohesive and unified efforts towards the project's success.
Conclusion
Evance Consulting’s expertise in managing complex IT transformations ensures robust, user-centric solutions. Our focus on strategic project governance delivers systems that meet current and future demands.
Is your organisation ready for transformational growth with cutting-edge digital solutions? Contact us to start your digital journey
Power in Numbers
85.6
Core business processes mapped and re-designed.
6
Day intensive work Package delivered ensuring rapid implementation readiness.
30
Documents were analysed to provide informed decisions to the Board and Project team.