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Creating a new Digital Service for a Major UK Government Department

Creating a new digital service for spend control processes, enhancing efficiency and governance across government departments.

Introduction

A major UK government department faced considerable challenges with outdated and fragmented spend control processes across various government sectors. Tasked with centralizing these processes, Evance Consulting, in partnership with a Digital and Strategy Transformation Consultancy, was engaged to replace multiple systems with a single cohesive digital service named the "Get Approval to Spend Service."


 

The Client Need

The government department aimed to

  • Integrate various spend control processes into a unified system.

  • Enhance efficiency and governance across government sectors.

  • Ensure system compatibility and data integrity.

The department faced several challenges

  • Developing a system that integrated diverse spend control processes for different government controls such as Digital and Technology, Facilities Management, and Learning and Development.

  • Ensuring minimal disruption to ongoing governmental functions during the transition.

  • Addressing the unique requirements of each organisation.

Before engaging Evance Consulting, the government department had

  • Multiple fragmented spend control systems that lacked integration.

  • Inefficient processes that hampered operational efficiency and governance.

  • No unified approach to managing spend controls across sectors.

 

Our Solution

Evance Consulting provided a strategic and collaborative approach to tackle the department’s challenges. Here’s what we did:

Strategic Analysis and Planning

  • Conducted a comprehensive review of existing spend control systems.

  • Crafted a strategy focused on digital integration and process optimisation.

Collaborative Solution Development

  • Engaged stakeholders through structured workshops to align the new system's functionalities with departmental needs.

  • Worked closely with a Digital and Strategy Transformation Consultancy to ensure the system met specific requirements.

System Implementation and Training

  • Supported the deployment of the new digital service for Digital and Technology spend control.

  • Progressed Facilities Management and Learning and Development controls to the UAT phase, setting them up for future deployment.

  • Developed a train plan and strategy to ensure smooth adoption and effective use of the new system.

 

The Outcome

  • Successfully launched the "Digital and Technology Spend Control," significantly improving process efficiency and transparency across government spending.

  • Advanced Facilities Management and Learning and Development controls to near deployment, demonstrating readiness for future integration.

  • Ensured continuous engagement and cohesive collaboration among stakeholders through structured workshops.


 

Conclusion

Evance Consulting’s proficiency in managing and executing large-scale digital transformations within the government sector was exemplified in this project. By prioritising user-centric solutions and transparent communication, we delivered a pioneering system that streamlined spend approvals, setting a new standard in government operational efficiency.


Is your government department looking to revolutionise its operational processes with advanced digital solutions? Contact Evance Consulting today to explore how we can support your transformation journey.





Power in Numbers

8

Core business processes mapped and re-designed.

100

Day intensive work Package delivered ensuring rapid implementation readiness. 

1

Documents were analysed to provide informed decisions to the Board and Project team.

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