
Transformative Technology Solutions for Housemark - Photobook
Discover how Evance Consulting transformed Housemark's operations with strategic technology solutions, including a £1.2M roadmap and a game-changing mobile app, driving efficiency and customer engagement.
Introduction
Housemark, the largest UK-wide member network for social housing organisations, is committed to being the unrivalled source of housing data and insight and the leading provider of business intelligence services. To enhance their technological offerings and streamline operations, Housemark engaged Evance Consulting for strategic business analysis, change management, and project management consultancy. From May 2022 to March 2023, Evance Consulting played a pivotal role in several high-impact projects.
The Client's Need
Housemark aimed to
Secure a contract with a leading London-based Housing Association through a compelling bid response.
Plan and manage customer migration for improved operational efficiency.
Enhance Photobook, a solution for real-time instant inspection reporting
Develop a strategic technology roadmap for the next decade.
Deploy Photoook as the preferred inspection solution to Housing Associations to improve service delivery and tenant and customer engagement.
Housemark faced several challenges
Creating a bid response that thoroughly understood and met the complex business requirements of a London-based housing association.
Outlining a detailed technology roadmap requiring significant capital investment and precise planning.
Streamlining and documenting business processes for the development of Photobook.
Effectively managing the migration of customer data from Photobook 2.0 to 3.0 without disrupting service.
Ensuring the updated version of Photobook met the high expectations of Home Group and its customers.
Before engaging Evance Consulting, Housemark had
Limited success in developing bid responses that aligned with complex client requirements.
Faced challenges in managing the full lifecycle of technology projects, from planning to deployment.
Difficulty in planning and executing a seamless customer migration.
Needed support in developing and documenting requirements for Photobook.
Struggled to outline a long-term technology strategy with detailed product roadmaps.
Our Solution
Evance Consulting brought a strategic and collaborative approach to tackle Housemark’s challenges. Here’s what we did
Photobook Product Development and Implementation
Took ownership of business processes, acting as the subject matter expert to simplify and prioritise requirements.
Translated and documented requirements into detailed technical/functional specifications.
Liaised with system developers to ensure quality deliverables and timely project progression.
Supported the product team in developing a new moisture detection solution and launching it within seven weeks.
Prepared business communications, including presentations and reports, to maintain clear and consistent stakeholder engagement.
Change and Project Management Analysis and Planning
Conducted a thorough gap analysis to evaluate how well the proposed solutions met new client needs.
Facilitated customer clarification meetings to ensure a deep understanding of requirements.
Collaborated with the CTO and product manager to craft a detailed and compelling proposal.
Planned and managed the migration project for 54 customers, involving phases for each stage of migration and onboarding.
Created a structured approach to identify resource requirements, track dates, and ensure a smooth transition.
Provided ongoing support and troubleshooting to maintain service continuity during the migration.
Technology Roadmap Development
Co-developed a comprehensive 2-year technology roadmap with a planned capital investment of £1.2 million.
Created content for 12 workstreams, including detailed product roadmaps and capability enhancements.
Provided Housemark with a clear vision and structured plan to enhance its technology portfolio.
Photobook Implementation Consultancy
Managed the entire project lifecycle from client scoping and project planning to process redesign, UAT testing, and user training.
Ensured alignment with client expectations at every phase through a highly collaborative approach.
Successfully deployed the mobile app and web portal, significantly enhancing Home Group's operational efficiency and customer service capabilities.
The Outcome
Strategic Technology Roadmap - The roadmap provided Housemark with a clear vision and structured plan for a £1.2 million technology investment over two years, supporting long-term business goals.
Successful Customer Migration - Planned and executed the migration for 54 customers, ensuring minimal disruption and improved data management.
Efficient Photobook Development - Streamlined the development of Photobook, ensuring real-time instant inspection reporting, and supported the launch of new features like moisture detection.
Conclusion
Evance Consulting’s engagement with Housemark exemplifies our consultancy’s strength in delivering complex projects that fuse strategic oversight with tangible technological solutions. Our work has not only supported Housemark’s immediate project needs but also laid down a roadmap for ongoing innovation and improvement.
Are you ready to transform your organisation’s technological capabilities and streamline operations? Contact us today to discover how we can help you achieve your business goals through innovative solutions and expert change management.
Power in Numbers
54
Core business processes mapped and re-designed.
7
Day intensive work Package delivered ensuring rapid implementation readiness.
3
Documents were analysed to provide informed decisions to the Board and Project team.